Privacy Policy

1. Who we are

We operate an event ticketing platform. This policy explains how we collect, use, and protect personal data when you use our website and services.

2. Data we collect

• Account data: name, email, organisation name, password hash.
• Order data: buyer name, email, phone (optional), tickets purchased, payment status.
• Technical data: IP address, browser type, cookies required for login and security.

3. How we use data

We use data to provide ticketing, send order confirmations, prevent fraud, improve the Service, and comply with legal obligations. Organisers receive buyer data needed to run their events.

4. Sharing

We share data with payment processors (e.g. Stripe), email delivery providers, and hosting providers under contracts that protect your data. We do not sell personal data.

5. Retention

We keep account and order records while your account is active and as required for tax, accounting, and dispute resolution.

6. Your rights

Depending on your location you may request access, correction, deletion, or portability of your data. Contact us using the support email on the platform.

7. Security

We use encryption in transit, access controls, and industry-standard practices. No method of transmission over the internet is 100% secure.

Last updated: June 2026